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October 24, 2020 at 2:08 pm in reply to: I can't locate the demo upload files. #6222

Alex
Keymaster

If you try to install content manually certain configurations won’t migrate to your website causing layout issues.

Please make sure to follow this guide carefully: https://kenzap.blog/how-to-install-wordpress-theme/

Based on your screens it looks like you have not installed sayidan-plugin from plugins section. You then need to go to Setup > Setup Wizard section to finalize automatic installation.

October 22, 2020 at 4:03 pm in reply to: Plugin update changed banner look #6215

Alex
Keymaster

Hi Kirk,

Please provide more details regarding your issues.

– purchase code
– link to your website
– customization performed
– plugins that caused prolem

October 16, 2020 at 1:08 pm in reply to: pdf attach to email #6207

Alex
Keymaster

Dear Sir/Madam,

There might various reasons why is it not working as intended. An engineer should debug this problem directly on your website in live. Unfortunately this case can not be covered by your support license so you can arrange and book it here: https://kenzap.com/wordpress-website-audit-and-bug-fixing-1014971/

Is should be resolved within 24 hours.

This article explains how to customize the PDF ticket:
https://kenzap.blog/how-to-customize-pdf-ticket-with-myticket-events-plugin/

As a hint the issue might be related to email configurations themself. Make sure you are using some SMTP email plugin for email delivery.a

October 16, 2020 at 1:00 pm in reply to: change "how it works" icons #6206

Alex
Keymaster

After you update the image please clear your browser cache.
Make sure that you are changing under the theme you are currently using (Madang Child or simply Madang)

April 16, 2020 at 11:12 am in reply to: Compare pricing and Subscribe in Madang Site #5248

Alex
Keymaster

Hi Arailym,

Just to make sure. Have you installed demo content as described in this guide: https://kenzap.blog/how-to-install-wordpress-theme/

April 5, 2020 at 5:48 pm in reply to: Error Message when trying to install demo content #5240

Alex
Keymaster

1. Make sure you are using latest php version 7.2+
2. Enable debug.log https://kenzap.blog/how-to-enable-debug-log-in-wordpress/ and verify if any errors exist.
3. Try changing permissions to 777 by enabling all checkboxes. Make sure to revert changes back after you perform tests.

April 5, 2020 at 5:00 pm in reply to: Error Message when trying to install demo content #5237

Alex
Keymaster

Usually this problem comes from insufficient access rights set by by your hosting provider.

Are you installing demo content after following setup > setup wizard instructions?

Please also get through this article and adjust PHP configurations: https://kenzap.blog/wordpress-theme-installation-troubleshooting/

February 13, 2020 at 8:17 pm in reply to: How to change these icons? #5116

Alex
Keymaster

Under the root folder of madang theme find images folder. After your change the icon there clear your browser cache.

December 20, 2019 at 5:32 pm in reply to: Having myaccount and signout links on mobile #4969

Alex
Keymaster

This logics can not be assigned through default WordPress menu picker. The easiest way is to have a permanent My Account link with sign out option from the admin dashboard only. Otherwise we need to redevelop the menu.

September 13, 2019 at 2:57 am in reply to: Installed theme cannot see where to Activate with purchase code #4748

Alex
Keymaster

You can click on this page to see how things are organized from our demo preview: http://kenzap.com/signin/install.php?website=sayidan
Headers and footer can be customized under various tabs of Customizer.

August 31, 2019 at 12:04 pm in reply to: SiteOrigin Page Builder Not Workinh #4691

Alex
Keymaster

Can you please us your WordPress credentials at info@kenzap.com?

July 26, 2019 at 5:36 am in reply to: Event date not in sequence when search in event schedules #4357

Alex
Keymaster

Something similar was before.

Probably you may need to completely update everything all over again. Deactivate everything before update and make backup just in case:

myticket-plugin, theme: http://themes.kenzap.com/myticket/

myticket-events plugin: https://www.dropbox.com/s/p9r1xhvi7011s2m/myticket-events.zip?dl=0

July 26, 2019 at 5:12 am in reply to: Event date not in sequence when search in event schedules #4354
Alex
Keymaster
Probably you can roll out back and check if where you edit your WooCommerce product first two additional fields exist.

Event begins
Events end

It is being replaced with Date/Time input field in future.
Attachments:
1. Screen-Shot-2019-07-26-at-1.11.29-PM.jpg
July 24, 2019 at 11:18 am in reply to: how do create albums in Sayidan Gallery #4322

Alex
Keymaster

You need to post the Category name. We recommend you try free demo to see how things are organized from the backend based on live example here: http://sayidan.kenzap.com

July 24, 2019 at 11:10 am in reply to: How to fix make the upcoming events widget layout #4321

Alex
Keymaster

We need to see the code. Please include the link so we can revise and fix it. If the issue was a result of customization performed from your side then this is not covered by our support we will send you an invoice afterwards based on 20 USD hour rate. Please let us know if you want to continue.

We also recommend you to revise what changes you performed to your website before it happened.
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Alex

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