The cart disappeared from the header

Home Forums Community The cart disappeared from the header

Tagged: 

This topic contains 6 replies, has 2 voices, and was last updated by  Jonathan Gold 1 month ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #5670

    Jonathan Gold
    Participant

    Hi,
    For some reason the cart has disappeared from the header. I can still add products to the cart, but I do not see it in the header?

    Can you please assist me with this?

    Thanks

    #5671

    Alinka Radionova
    Participant

    Hi Jonathan,

    Can you please provide a link to your website?

    #5672

    Jonathan Gold
    Participant

    Sure,
    The website is
    kniblets.com

    How can I send you the credentials?

    #5677

    Alinka Radionova
    Participant

    Your website is not accessible from the internet so we were not able identify the issue. You need to disable the coming soon plugin or alternatively send us send credentials at support@kenzap.com.

    #5702

    Jonathan Gold
    Participant

    Hi,

    I sent you an email with the website credentials several days ago, but still I do not have a reply?? Can you please check and assist me with this.

    #5707

    Alinka Radionova
    Participant

    Apologies for the delayed reply your email was blocked in the beginning. Here is a brief report.

    Our engineer managed to connect toy our website and performed several manipulations with settings and not bundled plugin deactivation. The cart then showed up as expected. Based on the fact that none of our users experienced similar issue we assume there is some conflict with a plugin that was installed on your side.

    Let us know if it works properly now.

    #5711

    Jonathan Gold
    Participant

    Hi,
    Thank you! It worked!

Viewing 7 posts - 1 through 7 (of 7 total)

Please sign in to reply to this question.

Home Terms Privacy Help