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pdf attach to email

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This topic contains 1 reply, has 2 voices, and was last updated by  Alex 3 months ago.

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  • October 15, 2020 at 11:21 pm #6202

    info@puntocomestudio.com
    Participant

    We have a problem and that is that the PDF tickets are not attached to the email that the assistant receives.

    If we make a test purchase with 3 assistants, the email that comes out of your plugin correctly arrives at 3, however, only the PDF attached to the first of the 3 assistants arrives. In this way, the attendees cannot have their tickets (in addition, I have found a small bug, it is when I have configured the “individual tickets”, a page in the PDF only for me should appear, and it appears but does not put the name of the attendee large above the “ticket id”.

    Please, see if you can tell me how to fix all that urgently because I have the event on Sunday.

    Thank you!

    October 16, 2020 at 1:08 pm #6207

    Alex
    Keymaster

    Dear Sir/Madam,

    There might various reasons why is it not working as intended. An engineer should debug this problem directly on your website in live. Unfortunately this case can not be covered by your support license so you can arrange and book it here: https://kenzap.com/wordpress-website-audit-and-bug-fixing-1014971/

    Is should be resolved within 24 hours.

    This article explains how to customize the PDF ticket:
    https://kenzap.blog/how-to-customize-pdf-ticket-with-myticket-events-plugin/

    As a hint the issue might be related to email configurations themself. Make sure you are using some SMTP email plugin for email delivery.a

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