500 error

Forums Community 500 error

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This topic contains 6 replies, has 2 voices, and was last updated by  Cindar okol 1 week ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • #6560

    Cindar okol
    Participant

    I just bought the template and I am experiencing “Server error 500” while installing the demo. what should i do to fix this? is this because the php version was outdated?

    #6562

    Alina Radionava
    Participant

    Please refer to this article: https://kenzap.blog/wordpress-theme-installation-troubleshooting/

    These are typically limitations set up by shared hosting environments.

    #6565

    Cindar okol
    Participant

    ok, now i have been able to install demo content. However, some of the demo contents did not show properly such as breakfast & dinner menu under MENU CATEGORIES. i have already changed the permission 777 before upload and 755 after but the problem still persists. please advise.

    Attachments:
    #6567

    Cindar okol
    Participant

    and this is my website link, kindly check https://mikhaylacatering.com

    #6570

    Alina Radionava
    Participant

    The home page and other pages too seems to be working according to demo preview. Can you please clarify?

    #6571

    Cindar okol
    Participant

    Yes, everything was fine except the image under “Menu Categories” that won’t show up. after exporting the demo, it says not all the demo files were successfully exported.
    as a comparison, I attached you a screen shot from my website and the preview template from this link

    http://preview.themeforest.net/item/madang-healthy-food-delivery-wordpress-theme/full_screen_preview/18967770?_ga=2.202603281.1432894486.1617546674-129918116.1614707483

    as you can see, in my website there is no such menu categories for breakfast, dinner, lunch etc. meanwhile in preview website you can see such menu

    I was wondering, how to add that menu manually or automatically. please advise, thank you

    Attachments:
    #6574

    Cindar okol
    Participant

    Hi,

    after upgrading to the latest php version and reexporting the demo files now everything works perfectly. the menu categories now show up.

    thank you

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